Please remember to include the following information when raising any queries about experiencing systems issues:
1) A screenshot or video of the issue you are experiencing, including any error messages you are receiving
2) What device you are using i.e laptop, phone, tablet
3) What browser you are using i.e Google Chrome, Internet Explorer, Mozilla Firefox
4) How long you have been experiencing the issue
This will help us to diagnose the issue faster and provide a better response time.