In person conferences come with a high level of overhead, and so because of this we are unable to process ticket swaps from in person to virtual in most cases. This excludes reasons of duplication and medical as mentioned above, we will consider these on a caseby-case basis, but this needs to be submitted in writing via consultant support by Sunday 10 September 23:59. Any ticket swaps after Sunday 3 September 23:59 will receive their allocation post event.