To raise a query, you can leave a message using our Contact Us form. Alternatively, you can use Live Chat, which can be activated by selecting the chat icon in the bottom right hand corner of your device screen. The Live chat now has the Chat Bot feature. The Chat Bot will pull up suggested FAQ documents which may support you with your query, before even needing to speak with an agent! Please note, if you are using our contact form, our Consultant Support team aim to answer all of your queries within 48 hours during business days, however this may be slightly longer during busier periods.
If you'd rather pick up the phone and talk to someone you can do so by calling 0800 9178709.
Consultant Support operating hours:
9am - 5pm Monday to Friday
Closed Saturday and Sunday