So that Consultants are not mistaken as employees of The Body Shop At Home™, they should answer their phone by saying, for example 'Hi, this is Jane Smith, Independent Consultant with The Body Shop At Home'. This also applies to your voicemail message.
Do not answer in a way that gives the caller the impression that they have reached the Head Office of The Body Shop At Home™, for example, 'The Body Shop At Home, this is Jane Smith'.