To access your accounts page, select the drop-down arrow next to your name within the Business Hub (in the top right-hand corner). This will show a number of options where you can access information such as:
- Personal Details
- Phone & Email address
- Addresses
- Change Password
- Saved Payment Cards
- PWS Settings
- Product Credits
By selecting the 'Phone & Email Address' option, you will be taken to a screen where you can check the phone and email address you have on your account. There are the details that the Support Office will use to communicate with you.
Updating a phone number
To update your phone number(s), you can select the 'Update phone numbers' option.
Updating your email address
If you do need to update your email address for any reason, this can be done by selecting the 'Change' option button.
Updating your Addresses
By selecting the 'Addresses' option, you will be taken to the screen where you can check what addresses you have on your account. You are able to add up to 3 addresses. You can add up to 3 addresses. You can also choose which address to select as your default, or edit your saved address if needed. You can also select the 'Trash' icon to delete the address if it is no longer in use. If you need to add a new address you can do this by selecting the 'Add New Address' button.
Please note: To change your first /last name or date of birth you will need to submit written notification to our Consultant Support team using our Contact Us form. Alternatively, you can use Live Chat, which can be activated by selecting the chat icon in the bottom right hand corner of your device screen. Please note, if you are using our contact form, our Consultant Support team aim to answer all of your queries within 48 hours during business days, however this may be slightly longer during busier periods.
To find out more about your Business Hub account, view our 'Managing Your Account' system training guide within the The Body Shop Learning (TBS Learning).