If a customer contacts you concerned that they have experienced a possible reaction to one of our products, it is important that you obtain the below information and contact Consultant Support straight away:
- Customer's Name
- Customer's contact details
- Name of the product
- Product Batch Code
- Product Barcode or GTIN
- A short summary of your customer's symptoms
To raise a query with Consultant Support, you can leave a message using our Contact Us form. Alternatively, you can use Live Chat, which can be activated by selecting the chat icon in the bottom right hand corner of your device screen. Please note, if you are using our contact form, our Consultant Support team aim to answer all of your queries within 48 hours during business days, however this may be slightly longer during busier periods.