My Business
Business Information
- What does closing The Body Shop At Home™ in the US mean for The Body Shop At Home™ in the UK and AU?
- Why have you closed The Body Shop At Home™ US?
- If a customer checks out as a guest, will I still see their customer details?
Personal Details
- I have a team member who cannot login - can you help?
- If a customer opts in for marketing from The Body Shop will the marketing direct them to our PWS?
- I'm having trouble logging in to my Business Hub and Personal Website, what should I do?
Advertising My Business
- Where do I find the link to my Personal Website (PWS)?
- Do I have to sell at the stated RRP?
- Can I include The Body Shop At Home™ logo on custom merchandise?
My Team
- What happens if my Sponsor no longer has an account with TBSAH?
- What are my options if I feel that my Sponsor is not supporting me?
- What happens if I have irreconcilable differences with my Sponsor?
Global Business Account
- How can I view the Kit details in each of the markets?
- Is there a subscription fee for having a Global Business Account?
- How do I learn more about having a Global Business Account?
PayPoint
- How do I contact PayPoint?
- Where can I find more information on PayPoint?
- I am new to The Body Shop At Home – what do I need to do to get started with PayPoint?
Commission & Payment
See all 4 articlesStarter & Business Kit
- I have received different beauty products in my Starter/Business Kit than I was expecting, is this a mistake?
- I have a missing item from my Starter/Business Kit, what should I do?
- What are the contents of the Business Kit?
Financial Information
- Can you give me guidance on Tax and VAT?
- Is the 20% Personal Sales Rebate exempt from VAT?
- How do I find out if I need to pay National Insurance contributions?
Business Tools
Brand Book
Event Advice
- How far in advance can Events be scheduled in the system?
- Is it possible to change the date of an event if it has already been set up, for example if I need to reschedule due to illness?
- How can I set up an Event?
Consultant Support
See all 4 articlesLatest News
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TBS Ambassador programme
The Joint Administrators of The Body Shop International have taken steps to accelerate their plans to secure the future of the UK business. As part of those steps and their plans to support The Body Shop's return to financial stability, the Administrators have also decided that the TBS Ambassador programme will close, effective immediately. We know this will be very disappointing news.
With regards to final payments, orders, or all other questions, we would ask that you contact the Administrators directly, via their email BodyShopambassadors@frpadvisory.com.