- Is there somewhere in the Business Hub where we can see all the shared baskets we've created?
- Can we access our team's contact information in the Business Hub?
- Does the Business Hub work best when viewed on a particular browser?
- Is the Business Hub accessible on mobile and tablets?
I'm having trouble logging in to my Business Hub and Personal Website, what should I do?
When logging in to your Personal Website (PWS) or Business Hub, please ensure that the proper link is being used. Your PWS link can be found in within your Business Hub under Account.
To log in to the Business Hub, you must use your email address. If you’re unsure of your password, please see our forgot password article for further guidance. If you are still having issues logging into your Business Hub or Personal website, please contact Consultant Support using our Contact Us form. Alternatively, you can use Live Chat, which can be activated by selecting the chat icon in the bottom right hand corner of your device screen. Please note, if you are using our contact form, our Consultant Support team aim to answer all of your queries within 48 hours during business days, however this may be slightly longer during busier periods. To enable your query to be answered as efficiently as possible please provide the following information:• The full internet Address (URL) that you are attempting to log into• The device you are using (mobile phone, laptop, tablet etc)• The browser you are using (such as Google Chrome etc)• The error message you are getting
Please note, the Business Hub is for Consultants only - this link should not be shared with your customers as they will not have access to it.
Why do I need to wait for the outcome of an investigation with the courier for my missing/damaged item case to be resolved?
This process allows the courier time to find and address any issues with the order. This in turn, protects the business from sending multiple orders unnecessarily and also reduced the environmental impact from issuing multiple replacements.
What happens if I have a missing/damaged item within an order but the items are now out of stock?
In cases where an item is reported as missing/damaged from an order and a replacement is preferred but the product is out of stock, an alternative replacement product up to the same value will need to be confirmed within the original request. If no alternative product is confirmed within the request and the original replacement item is out of stock, a refund will automatically be processed instead.
Welcome to our Help & FAQs knowledge and support portal!
Our Help & FAQs portal enables you to self-serve knowledge instantly to help solve your query.
View our training guide to support and guide you through the portal.
If you still need further support and guidance, you can contact our Support Team using our NEW Live Chat or by filling in our short Contact Us form. Please note, we aim to answer all of your queries within 48 hours, however this may be slightly longer during busier periods.
Consultant Support Opening Hours:
- 9am - 7pm Monday to Friday
- 9am - 5pm on Saturday
- Closed Sunday